Refund policy

Refund Policy

Thank you for shopping with Club Havana Co.

Due to the nature of our limited releases, specialty products, and pre-order items, please review our refund policy carefully before placing your order.

All Sales Policy

All sales are considered final unless an item arrives:

  • Damaged
  • Defective
  • Incorrect

We do not offer refunds or exchanges for:

  • Buyer’s remorse
  • Incorrect size or preference
  • Delays related to pre-orders
  • Shipping carrier delays outside of our control     

    Pre-Order Purchases

    Some products may be offered as pre-orders or advance reservations.

    By purchasing a pre-order item, you acknowledge that fulfillment may take longer than standard in-stock products.

    Damaged or Incorrect Orders

    If your order arrives damaged or incorrect, contact us within 3 days of delivery at:

    gari@clubhavanaco.com

    Include:

    • Order number
    • Description of issue
    • Photos of item

    Non-Refundable Items

    • Pre-order items
    • Limited releases
    • Opened grooming products
    • Discounted items

    Approved Refunds

    If approved, refunds are processed to the original payment method within 5–10 business days.

    Contact

    For questions, contact:

    gari@clubhavanaco.com